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ASSESSMENT OF AN ORGANIZATION’S CUSTOMER RELATIONSHIP MANAGEMENT CAPABILITIES
ASSESSMENT OF AN ORGANIZATION’S CUSTOMER RELATIONSHIP MANAGEMENT CAPABILITIES
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机译:对一个组织的客户关系管理能力的评估
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摘要
A software based tool provides an assessment of an organization's customer relationship management capabilities. The tool can, in some cases, assign scores to customer relationship management capabilities in response to receipt of input from a user. An assessment is provided of the customer relationship management capabilities based on the scores assigned to the customer relationship management capabilities.
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