Remote access to control means in the call center - principle in the region of the automation technology

摘要

The invention relates to a system and a method for access to a control of an automation system. For a simple access to the control, it is proposed that the control via a call - processor is connected to a data network. The call - processor evaluates the incoming control data via the data network such as speech or dialing signals and provides, in a function of the evaluated control data corresponding response data, which are preferably in the form of voice data are output. For the guidance of free dialogs via the communications network between the user and the control means are of dialogue generating means, in particular of a speech generation means, for the generation of a response signal as a function of the user signal.