Service bureau system and method for providing service assistance

摘要

A service bureau system and method for assisting a user in retaining a service from a service provider selected from a plurality of service providers providing a plurality of different services. The system includes a receiving module receiving a service request from the user and identifying the user. The system also includes a service representative module having an input receiving an instruction from a service representative. The instruction includes a selection of one of the plurality of service providers. The system further includes a communication module establishing a communication between the service representative and the user responsive to receiving the user service request. The system also includes a scheduling module scheduling the selected service provider to provide the requested service.