METHOD AND APPARATUS FOR RULES-BASED STORAGE AND RETRIEVAL OF MULTIMEDIA INTERACTIONS WITHIN A COMMUNICATION CENTER

摘要

One multimedia call center includes for storing the associated data storage bank in copy transaction facility call center, it is related to affairs according to specified criteria, interactive interface indicates file from graphic string identifier for the file that user accesses, and plays the media file, to check the affairs. In a preferred embodiment, the non-event in text version can be produced and enter in single file with text storage and related text file in such a way or be selected and looked back using the interactive interface. It is extracted by data and is applied to text file, text file and some text files of the associated file of above-mentioned text can be relative to each other the file by relevant standard and other information or the file with the event of storage.