Use of Sociotechnical Analysis in the Evaluation of the Naval Integrated Storage, Tracking, and Retrieval System (NISTARS) within a Naval Supply Center Setting

摘要

The thrust of this research was to enhance the Naval Integrated Storage, Tracking, and Retrieval System (NISTARS) a computer-directed warehousing system at two naval supply centers (San Diego and Oakland) through the application of sociotechnical systems analysis. Methods consisted of a system scan, a technical analysis, and a social system analysis. The system scan was used to identify environmental and organizational characteristics that influence overall performance at the supply centers. The technical analysis was used to identify major operations in NISTARS, variables that affect performance, and error control procedures. Information obtained from these analyses were used to develop measures of performance. The social system analysis identified factors that sustain and improve organization performance.