DYNAMIC AND ADAPTIVE SELECTION OF VOCABULARY AND ACOUSTIC MODELS BASED ON A CALL CONTEXT FOR SPEECH RECOGNITION

摘要

An arrangement is provided for dynamic and adaptive selection of vocabulary and acoustic models based on a call context for speech recognition. When a call is received from a caller who is associated with a customer, relevant call information associated with the call is forwarded and used to detect a call context. At least one vocabulary is selected based on the call context. Acoustic models with respect to each selected vocabulary are identified based on the call context. The vocabulary and the acoustic models are then used to recognize the speech content of the call from the caller. Reservation of Copyright This patent document contains information subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent, as it appears in the U.S. Patent and Trademark Office files or records but otherwise reserves all copyright rights whatsoever.