Device and method for monitoring the condition that favors services from a private branch exchange

摘要

The present invention for implementing an automatic call distribution and call answering system apparatus that the status of the service can be monitored in real time and a method that is being serviced at the exchange. The present invention is automatic call distributor (ACD) and a device for monitoring the arc condition to be treated in a private branch exchange connected to the automatic response system (ARS) for providing an answering service that automatically distributes the uniform call to a plurality of subscribers the method, at least comprising an automatic call distributor (ACD) and the automatic response system (ARS) management information system (MIS) which is connected in common to and automatic distribution (ACD) which is processed by the automatic call distributor (ACD) provides an arc state and a monitoring device the answering service by monitoring the status of the answering machine (ARS) call services serviced by the (ARS) and displaying it to the outside.