VOICE RESPONDING SYSTEM, AND SCENARIO RESPONDING METHOD OF VOICE RESPONDING DEVICE

摘要

PROBLEM TO BE SOLVED: To provide a voice responding system for realizing enhancement in services by enabling responses in various scenarios.;SOLUTION: The system is provided at the call center for responding to an inquiry from a user and configured by a private branch exchange 2, a voice responding device 3 to be accommodated in the private branch exchange 2, a receptionist extension telephone TE1 to be accommodated in the private branch exchange 2 and for performing VRU link with the voice responding device 3, and a LAN 8. The voice responding device 3 comprises scenario responding means 7 for responding by the scenario responding to a DI signal after being connected to extension line LN1 when the DI signal is received by call termination (IR) via extension line LN1 from the private exchange 2 and by receiving the DI signal via a LAN 8, and the call termination (IR) and the DI signal are accepted.;COPYRIGHT: (C)2006,JPO&NCIPI