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Automatic screen pop showing troubleshooting information
Automatic screen pop showing troubleshooting information
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机译:自动弹出屏幕,显示故障排除信息
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摘要
A method for efficiently and conveniently providing a remote troubleshooting service, in which a screen window automatically pops up, in response to an incoming call reporting a problem encountered at a client computer, to show the information that is helpful in solving the problem. The calling number or network address associated with the client computer is used as a key to query a database to obtain the helpful information, which is preferably updated periodically by running a software application in the client computer.
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