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Multi-channel enterprise communication management framework
Multi-channel enterprise communication management framework
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机译:多渠道企业沟通管理框架
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摘要
Various embodiments of systems, methods, computer programs, etc. for unifying management of customer messages and responses in an enterprise across a plurality of channels are provided. One embodiment is an enterprise system comprising: a plurality of enterprise applications for interacting with customers via a plurality of channels; and a communication management framework for managing messages to be presented to the customers and customer responses to the messages across the plurality of enterprise applications.
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