A method for the treatment of over a communication network in a contact entity incoming contacts

摘要

A method for the treatment of over a communication network in a contact entity incoming contacts, wherein in the contact entity properties and / or features of a person, the contact instance be contacted in an automated the form of be detected, whereupon as a function of these properties predetermined measures for further treatment of the contact to be initiated, wherein the detection of the properties / features of the contact person is based on:– the closing of the entity automatically detectable properties of the contact person or its environment, and / or– the manner of the connection setup, and / or– from the contact person transmitted data and / or for this purpose has been put into relation, already existing data via the contact person, andthat with the aid of a selection from the properties of / features, the speech of a foreign caller automatically by means of a voice recognition system is recognized and as a function of the detected speech the device and carrying out a downstream processes takes place.