COMPLAINT COPING ASSIST DEVICE

摘要

PROBLEM TO BE SOLVED: To provide a complaint coping assist device making a responsible person to a complaint clear, and rapidly creating an optimum measures to suppress defective product stock to the minimum.;SOLUTION: This complaint coping assist device has: a keyword extraction means extracting a previously prescribed keyword from the received complaint; an individual claim information extraction means extracting specific individual complaint information 153a or the like from a complaint information storage means 152 on the basis of the keyword; a responsible person extraction means extracting the responsible person from the individual complaint information; an investigation time determination means determining an investigation time t2 of the measures to this complaint on the basis of an investigation time t1 included in the individual complaint information; and an answer requirement transmission means transmitting answer requirement for answering the measures to the complaint within the investigation time t2, to the responsible person extracted by the responsible person extraction means.;COPYRIGHT: (C)2007,JPO&INPIT