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Methods and systems to effect comprehensive customer relationship management solutions

机译:实现综合客户关系管理解决方案的方法和系统

摘要

Embodiments of the invention provide methods for effecting a desired business solution. In accordance with one embodiment of the invention, a plurality of aspects of a business are analyzed. Each aspect corresponds to an element of a particular domain of a set of domains wherein the plurality of aspects corresponds to elements from at least two domains. A modification of each element that will result in a desired outcome in regard to the corresponding aspect is determined. In accordance with one embodiment of the invention, the business solution development process identifies and provides exit criteria pertaining to each stage of the business solution development process. For one embodiment of the invention a set of metrics are defined and tracked to measure the effectiveness of the business solution.
机译:本发明的实施例提供了用于实现期望的业务解决方案的方法。根据本发明的一个实施例,分析企业的多个方面。每个方面对应于一组域中特定域的元素,其中多个方面对应于来自至少两个域的元素。确定将在相应方面方面导致期望结果的每个元素的修改。根据本发明的一个实施例,业务解决方案开发过程识别并提供与业务解决方案开发过程的每个阶段有关的退出标准。对于本发明的一个实施例,定义并跟踪一组度量以测量业务解决方案的有效性。

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