System and method for patron notification using the patron's wireless device

摘要

There is disclosed a system in which the patron's own telephone, or other wireless device, is used to inform the patron that a service for which the patron is waiting has become available. Once the patron's wireless device becomes registered with the service provider, informational messages of interest to that patron can be provided to the patron. These informational messages can be displayed on the screen of the wireless device or can be delivered to the patron audibly. In some situations, the patron's wireless device can be used for two-way communication with the service provider in order to, for example, answer a question or place an order. In one embodiment, the calling number of the patron's wireless device is entered into the system electronically, for example, using RFID or NF communication.