Method and system for handling disputes in an electronic invoice management system

摘要

A process for online invoice management is provided. The process includes rendering a service to a customer and generating an invoice for this service. The process also includes making available to the customer an electronic document providing information on the invoice, where the customer can consult this electronic document view a website. The process further includes providing in the electronic document a user interface control operable by the customer, allowing the customer to make an input indicating to the entity that generated the invoice that the invoice is disputed.