REAL TIME ESTIMATION OF ROLLING AVERAGES OF CUMULATIVE DATA

摘要

(a) a plurality of agent and work item queues 212 and 208; (b)a workflow server 312 for distributing work items to available agents, and (c)an event processor 308 operable, for a selected a base time interval for accumulating a cumulative datum and a width of a rolling window, the width of the rolling window being at least one of (i) equal and (ii) greater than the base interval and being an integer multiple of the base interval