TELECOMMUNICATIONS PROCEDURE AND APPARATUS FOR SENDING AND RECEIVING SERVICE MESSAGES (SERVICE ATTENTION) TO ONE OR FROM A SERVICE CENTER.

摘要

Procedure for sending and receiving service messages to or from a service center, in which a) a telecommunications device (TKG) establishes (M0) a telecommunications link (TKV) with the service center (SZ), b) the service center (SZ) activates (M1) a first session (SI1) over the established telecommunications link (TKV), c) in the first session (SI1) the telecommunications device (TKG) sends (M2) to the service center (SZ) a first service message (SN1), the reception of which confirms (M3) the service center, characterized in that d) the active telecommunications device (TKG) (M5), as a result of the confirmation by the service center (SZ), a second session (SI2) on the telecommunications link (TKV) established, e) in the second session (SI2) sends (M6, M8) the service center (SZ) to the telecommunications device (TKG) to the minus a second service message (SN2), whose reception confirms (M7, M9) the TV set ommunications (TKG), f) the service center (SZ) ends as a result of the confirmation by the telecommunications apparatus (TKG) the second session (SI2) and in this way the telecommunications link is disconnected.