Product supply and return processing method and system

摘要

Computer executable instructions configured to resolve a transaction dispute between a supplier and a buyer are disclosed. The supplier has previously received an order originating from the buyer. The instructions are adapted to execute the steps of: i) presenting the buyer with at least one problem identifier capable of selection; ii) receiving a problem indicator from the buyer on selection of a problem identifier by said buyer; iii) presenting the supplier with at least one resolution action identifier capable of selection; iv) receiving a resolution action indicator from the supplier on selection of a resolution action identifier by said supplier; v) presenting the buyer with a resolution confirmation identifier capable of selection and vi) receiving a resolution confirmation indicator from the buyer. The receipt of a resolution confirmation indicator confirms the resolution of said transaction dispute, and authorises the release of funds.