METHOD AND SYSTEM FOR HOME SERVICE FAULT MANAGEMENT IN DIGITAL HOME SERVICE SYSTEM

摘要

The present invention provides for the digital home services to install and deploy a wide range of services to home gateways and home servers, is included in the distribution management system receives a request from a manager in accordance with the failure information received from the home service failure received from the fault management system for handling the failure In the event of a failure in any of the installation and service of the various services deployed, the user process and the step of extracting fault information of the home gateway and gateway information for the user and the failure, the failure and the process of extracting the pre-stored gateway statistical information by using the information, the failure to the failed home gateway normal condition collect information, and transmitting to the administrator on the collected fault information, the fault information gateway, registering the accounting information and fault type and fault Tsotsi information determined from the administrator based on the fault information, the fault history to stored by the steps of managing failure history, characterized in that it comprises the step of storing records in a failure to generate a preset data structure according to the determined type of failure.