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SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR AUTOMATICALLY SENDING A STATUS CHANGE MESSAGE AS A RESULT OF REPAIR SERVICES THAT ARE PERFORMED ON A NETWORK
SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR AUTOMATICALLY SENDING A STATUS CHANGE MESSAGE AS A RESULT OF REPAIR SERVICES THAT ARE PERFORMED ON A NETWORK
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机译:用于自动发送状态更改消息作为在网络上执行的维修服务的结果的系统,方法和计算机程序产品
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摘要
A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble reports related to a network and to provide customer trouble report status information to customers. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the network in response to the customer trouble reports. A repair status update system, method and/or computer program product is configured to automatically send a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble report in the WFA/C subsystem as a result of repair services that are performed on the network. The customer trouble report status information is updated in response to receipt of the status change message.
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