A system and method permits a user to observe the Quality of Service (QoS) of Web services and allows dynamic selection based on the user's preference. The system is built on QoS observation meta-model and comprises a QoS observation manager, service criteria generator, service repository, evaluation manager and service invocation manager. The QoS observation manager allows users to define observation model and deploy to the service criteria generator. The service criteria generator computes the QoS criteria values of services by subscribing events, which include user feedback events and service execution events, based on deployed observation model. The service repository provides the persistence storage for QoS criteria value. The evaluation manager allows users to specify selection preferences and select services based on QoS ranking. The service invocation manger invokes Web services and publishes events according to the QoS of Web services. The system enables users to observe the QoS of Web service and select Web service based on QoS ranking that reflects the user's selection preference.
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