Embodiments of a method for handling disputed items include enabling a user to submit information regarding an item being disputed by the user in an interactive forum. The item may involve a service provided by a service provider for the user, where the information submitted by the user is network-accessible by a client machine of the service provider. The method further includes enabling the service provider to submit information regarding the item being disputed by the user in the interactive forum, where the information submitted by the service provider is network-accessible by a client machine of the user. Such a method also includes enabling a status of the item being disputed to be updated in the interactive forum as the user and the service provider are directed to take turns providing information regarding the disputed item information until a dispute is resolved. Other methods, systems, and devices are also provided.
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