CUSTOMER SERVICE SYSTEM, CUSTOMER SERVICE METHOD AND TRANSFER SERVER BASED ON INSTANT COMMUNICATION

摘要

The embodiment of the present invention discloses a customer service system based on instant communication, the customer service system includes a transfer server and at least one customer service terminal. The transfer server is used for receiving an IM message sent from an IM user terminal, sending the IM message to the customer service terminal, and forwarding to the IM user terminal an IM message which is a reply from the customer service terminal to the IM message sent from the IM user terminal. The customer service terminal is used for receiving the IM message forwarded by the transfer server and sending a replied IM message according to the IM message to the transfer server. The embodiment of the present invention discloses a transfer server and a customer service method based on instant communication at the same time. The technical scheme disclosed by the embodiment of the present invention can reduce the cost of the customer service system, and can make each of the customer service terminals serve a plurality of users at the same time.