Single Sign-On To Administer Target Systems with Disparate Security Models

摘要

A method and apparatus are provided for signing a user into a computer network associated with an automatic contact distribution system. The method includes the steps of providing a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto, detecting the user signing into the system, retrieving the sign-on list and automatically signing the user into each of the plurality of subsystems identified by the list.