SYSTEM AND METHOD FOR APPLYING PROBABILITY DISTRIBUTION MODELS TO DIALOG SYSTEMS IN THE TROUBLESHOOTING DOMAIN

摘要

Disclosed herein are systems, methods, and computer-readable media for troubleshooting based on a probability distribution model. The method for troubleshooting based on a probability distribution model includes establishing a speech-based channel of interaction, establishing at least one non-speech-based channel of interaction, maintaining a probability distribution over time for each of a plurality of component variables describing the state of the product or service and state of the conversation, and troubleshooting a product or service by responding based on the probability distribution.