CORRELATING COMPLEX ERRORS WITH GENERALIZED END-USER TASKS

摘要

A system for reporting and/or displaying errors in a system that affect end-user tasks includes mechanisms for gathering, interpreting and displaying application status information in a convenient display. In one implementation, for example, distributed application programs in a system are configured to provide status reports (e.g., positive, negative, pending) to a centralized reporting service. The centralized service stores the status information in a database. An event interpreter module queries the database to identify the status of certain application components that affect or otherwise implicate performance of generalized end-user tasks, such as sending/receiving email, logging-in to the network, accessing the internet, remote computer management, or the like. A graphical user interface can then display this information to the administrator in a way that immediately indicates what end-user tasks might be affected by failure or correct execution of a given application component, as well as suggested corrective action as needed.