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INTERACTION-MANAGEMENT METHODS AND PLATFORM FOR CLIENT-AGENT INTERACTION-RELATED ENVIRONMENTS
INTERACTION-MANAGEMENT METHODS AND PLATFORM FOR CLIENT-AGENT INTERACTION-RELATED ENVIRONMENTS
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机译:与客户端-代理交互的环境的交互管理方法和平台
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摘要
A platform for enabling collaboration of components of a distributed interaction-related loosely-coupled system, and a method thereof are provided. The platform may include a communication medium and interaction-related business services capable of communicating via the communication medium using an interaction management protocol. The platform may include one or more business process management services to create one or more business flows that utilize one or more of said business services.
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