A system for intelligent user request routing and reception based on the presence and the system for utilizing and managing collective intelligence based on presence using the same

摘要

PURPOSE: intelligent subscriber request routing, response system and a group, which intelligently utilize and managed system and provide, carrys out use information completely if new information source gain is without departing from the restricted information of the limit. ;CONSTITUTION: intelligent subscriber request routing, it includes network server interface unit (10) that response system and a group, which intelligently utilize and managed system, user needs routing unit (30), user information management unit (20), expert info management department unit (40), expert's registration information to index and searched for (50) and content management units (70). ;The 2010 of copyright KIPO submissions