TASK PROGRESS MANAGEMENT METHOD AND TASK PROGRESS MANAGEMENT SYSTEM

摘要

PROBLEM TO BE SOLVED: To provide a task progress management method and a task progress management system, facilitating reference of a task to be executed next time by a person in charge with respect to a current task, eliminating an operation for inputting action schedule to improve a use rate, ensuring management by a superior or the like, improving customer service, and enhancing quality.;SOLUTION: In this task progress management method when applying consecutive task to various cases, if the current task to be executed for a case in process is input to a progress management database 21, a case similar to the case in process is extracted from a case database 22 storing processed various cases as electronic data on the basis of a preset item, a case corresponding to the input current task of the case in process is specified from current task of the extracted similar case, and a matter to be executed next time of the similar case corresponding to the specified current task is displayed in association with the current task of the case in process as a guide of the matter to be executed next time.;COPYRIGHT: (C)2010,JPO&INPIT