SCHEDULING AND ASSIGNING STANDARDIZED WORK REQUESTS TO PERFORMING CENTERS

摘要

Techniques for allocating work requests to performing centers include generating options for assigning the work requests to the performing centers. The options are based upon predetermined historical factors capturing work request characteristics and performing center characteristics. For each of the options, the work requests are scheduled to determine a corresponding duration of the work requests, and an overall cost is computed. One of the options is selected based on the overall cost and the corresponding duration.