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Balanced Routing of Questions to Experts
Balanced Routing of Questions to Experts
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机译:均衡地将问题传递给专家
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摘要
A question processing system routes questions among participants in a balanced and sustainable manner. Any participant can act as an inquirer (who poses questions) and an expert (who answers questions). In one illustrative case, the question processing system operates by: receiving a question from an inquirer; determining at least one expert that is appropriate to answer the question; and routing the question to the expert. The receiving, determining, and routing are repeated with respect to other inquirers and other experts to achieve a desired balance of information exchange among the plurality of participants of the electronic question processing system.
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