MONITORING DEVICE, EVALUATION DATA SELECTING DEVICE, AGENT EVALUATION DEVICE, AGENT EVALUATION SYSTEM, AND PROGRAM

摘要

It is possible to efficiently evaluate utterance while ensuring the effectiveness of the result of the evaluation. A selection unit 4 selects recognition data, which is used in agent evaluation from a data storage unit 7, from recognition data generated by a voice recognition unit 6 on the basis of voice data of utterance by applying a selection operation corresponding to evaluation viewpoint information with reference to an evaluation viewpoint management table 2 through an evaluation viewpoint management unit 3. An evaluation unit 5 displays recognition data and plays the voice data by an evaluation viewpoint management unit 3 by applying an output operation corresponding to evaluation viewpoint information with reference to an evaluation viewpoint management table 2.