IDENTIFYING FRUSTRATION EVENTS OF USERS USING A COMPUTER SYSTEM

摘要

A data processing system comprising: a constantly updating database of a plurality of processes having a plurality of operation times, relating to a plurality of applications, relating to at least one user activity, and using a plurality of computing resources; a process clash identifier arranged to monitor relationships among the plurality of processes in respect to their operation times and the computing resources used by each process, and to identify clashes between the processes in respect to the operation times and in respect to the computing resources; a frustration events identifier arranged to identify frustration events relating to the at least one user activity, a frustration event being related to expectations of the user in relation to the user activities and being defined by specified criteria; and a correlator arranged to correlate the identified frustration events with the identified clashes between processes.