IM-BASED CUSTOMER SERVING SYSTEM, CUSTOMER SERVING METHOD AND TRANSFER SERVER

摘要

Disclosed is an IM-based customer serving System. The system includes a transfer server and at least one customer serving terminal; wherein the transfer server is adapted to receive an IM message from an IM user terminal, forward the IM message to a selected customer serving terminal, and forward a reply IM message from the customer serving terminal to the IM user terminal; and the customer serving terminal is adapted to receive the IM message forwarded by the transfer server, send the reply IM message to the transfer server according to the IM message. An IM-based customer serving method and a transfer server are also disclosed. The technical solution provided by embodiments of the present invention can lower the costs of the customer serving system, and each customer serving terminal is able to server multiple customers simultaneously.