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METHOD AND APPARATUS FOR PROVIDING IMPROVED SUPPORT TO USERS ON INTERACTIVE VOICE RESPONSE BREAKOUT SESSION
METHOD AND APPARATUS FOR PROVIDING IMPROVED SUPPORT TO USERS ON INTERACTIVE VOICE RESPONSE BREAKOUT SESSION
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机译:为用户提供交互式语音响应突围会议的改进支持的方法和装置
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摘要
In one embodiment, a method includes obtaining context information associated with a call into a call center. The context information includes at least one input provided by a caller during the call. The method also includes determining when the caller requests an interaction with an agent associated with the call center, and providing the context information to the agent when the caller requests the interaction with the agent. A communications session is maintained between the caller and the agent when the caller requests the interaction with the agent.
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