A specific-equipment management system and a specific-equipment management method are provided that are capable of diagnosing a specific-error including a human error. The specific-equipment management system (1) is equipped with a question generator (34), a display unit (36) and an input unit (32) and manages a hot water heater (10). The hot water heater (10) is equipment that requires a human operation in the vicinity when used. The question generator (34) generates question information. The question information is information regarding a question for specifying a specific-error. The "specific-error" is an error regarding the hot water heater (10) and includes an error regarding the human operation. The display unit (36) displays the question information. Response information is then inputted to the input unit (32) by the user based on the question information displayed at the display unit (36). The response information is information regarding the state of the hot water heater (10) or the state of the human operation. The question generator (34) generates next question information based on the response information. The display unit (36) then displays the next question information.
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