System for providing restaurant customer service bases on robot agent and method therefor

摘要

A robot agent-based restaurant customer service system and a method thereof are provided to connect an employee at a counter with a customer through a network by using a robot, thereby analyzing and using the customer's usage inclination. A customer recognizing device(100) identifies a customer's ID, and transmits customer information. A robot device(300) inputs order information corresponding to the customer's requirement, and provides a service corresponding to the order information. A server device(400) receives the customer information, analyzes usage inclination by using the customer information, and stores the customer information and the analyzed results in a DB, then transmits a service control signal to the robot device to offer a service corresponding to the customer's order information.