Complaint information management system, complaint information management method, program and computer reading possible record medium

摘要

Occurrence place of the complaint which was moved aside from the customer the distribution with height is presented, analysis and measure plan are made possible. As for the complaint information management system, the complaint map formation department 309a which forms the complaint map which displays the distribution of position and height direction of complaint the map which is formed the position where you could move aside the complaint from the customer, as the complaint information which includes high-level information the complaint information retention section 302 which it retains and height direction making use of with the complaint information which is retained in the map formation department 308 which forms the expression possible map and complaint information retention section 302 and by the aforementioned map formation department 308, and, it has. The complaint information management system from the specified input device, accepts the information which it should retain in the aforementioned complaint information retention section 302, for example in the specified display the aforementioned complaint map (, two dimensional map + three dimensional map) indicates. (Figure 1)