首页>
外国专利>
Systems and methods for context drilling in workforce optimization
Systems and methods for context drilling in workforce optimization
展开▼
机译:劳动力优化中的上下文钻取系统和方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
The systems and methods described herein provide a drill through engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The drill through engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.
展开▼