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SERVICE PERFORMANCE MANAGER WITH OBLIGATION-BOUND SERVICE LEVEL AGREEMENTS AND PATTERNS FOR MITIGATION AND AUTOPROTECTION
SERVICE PERFORMANCE MANAGER WITH OBLIGATION-BOUND SERVICE LEVEL AGREEMENTS AND PATTERNS FOR MITIGATION AND AUTOPROTECTION
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机译:具有强制性服务级别协议和用于缓解和自动保护的模式的服务性能管理器
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摘要
The disclosed Service Performance Manager is an enterprise software platform that monitors and proactively manages the health and performance of both individual and grouped services based on service level agreements, providing better visibility and control over individual and group services including, but not limited to, IT and business services. The Service Performance Manager predicts and solves potential customer- related issues before customers are aware of them, enabling an organization to meet quality of services objectives. Unlike other software platforms, the disclosed service performance manager automatically optimizes resources, services and service level agreements with finer granularity and precision, while remaining steadfastly vendor neutral, allowing the Service Performance Manager to manage many different applications and Service Oriented Architecture platforms simultaneously. The disclosed Service Performance Manager allows the user to monitor and manage the performance of individual or grouped services, and provides the visibility in service monitoring from both, technical and business perspectives.
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