SYSTEM AND METHOD TO PROVIDE LOCAL SERVICE FOR ALL EMERGENCY SERVICES NUMBERS AND TO PROVIDE LANGUAGE ASSISTANCE FOR CALLS TO SUCH NUMBERS

摘要

A system and method to enable a local communiction system to respond appropriately to all extra-jurisdictional emergency dialing numbers by connecting the call to an interactive emergency language system (150). Additionally, the system uses the dialed emergency services number as an intial indication that the caller (106/112) may need a translator, an emergency services operator that has the language skills associated with the country or countries where emergency dialing code is used, or both. The iterative emergency language system interactively determines the prefered language of the caller and causes the call to be routed to a public safety answering position (122/124) that has the appropriate language skills. If the language skills cannot be determined or there is no local support for the selected language, then the call is bridged to a translation agency (154) and the call is routed to the PSAP that serves the geographic location of the caller.