ACCESS TO SOCIAL NETWORKING SERVICES IN CASE OF CALLER BUSY/NO -ANSWER AND FOR PERSONALISED CALL PROGRESS TONES

摘要

The application is related to providing content to either a calling or called party, in particular in case of busy or no answer. Conventional call control directs a calling party to a voicemail service in case of busy or no answer or provides conventional ringback tones otherwise. However, these conventional solutions are considered to static in times of social networking services such as MySpace, Facebook, LinkedIn, Twitter, and Bebo which provide for real-time web and are therefore more dynamic. The idea underlying the present application is that the dynamic information of social networking services can be integrated in call control services by retrieving this information and providing it to the call participants. Instead of conventional voicemail, the caller can also be provided with call coverage options leaving a message on the Wall of the called party's Facebook page instead leaving a conventional voicemail messages. Implementation -wise conventional call control protocols such as SIP or SS7 are used as well as VoiceXML for the interface between call and web servers.