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System for Managing Relationships with Constituents on Social Networks using CRM (Constituent Relationship Management) Systems

机译:使用CRM(组成关系管理)系统管理社交网络上与组成者关系的系统

摘要

A Social Network Application enables institutions (such as colleges and universities or institutions in other business verticals) to communicate and engage with their constituents (prospects, applicants, students, faculty, alumni, etc) on Social Networks (e.g.: Facebook.com, MySpace.com. Orkut.com, etc) by providing a platform through which constituents may find and connect with each institutions and friends on these networks, and through which institutions may answer questions from constituents, push or allow constituents to pull personalized content within the Social Network, register constituents for online and in-person events and interviews, and otherwise communicate through various channels (e.g.: RSS, SMS/text messaging, phone, etc.). The invention provides an interface that enables the aforementioned to be managed from within a CRM system at the institution that is not otherwise related to the Social Network.
机译:社交网络应用程序使机构(例如,大学或其他垂直行业的机构)可以在社交网络(例如:Facebook.com,MySpace)上与他们的选民(潜在客户,申请人,学生,教师,校友等)进行交流和互动(.com。Orkut.com等),通过提供一个平台,三方成员可以通过这些平台找到并与这些网络上的每个机构和朋友建立联系,机构可以通过该平台回答三方成员的问题,推动或允许三方成员在社交网络中提取个性化内容网络,为在线和面对面的事件和访谈注册成员,并通过各种渠道(例如:RSS,SMS /文本消息,电话等)进行通信。本发明提供了一种接口,该接口使得能够在与社交网络不相关的机构的CRM系统内管理前述内容。

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