Endpoint device configured to permit user reporting of quality problems in a communication network

摘要

An IP telephone or other endpoint device in a network is configured to support a reporting mode of operation that may be entered, for example, responsive to user entry of a report command via a user interface of the endpoint device. In one aspect, the endpoint device stores call information in one or more buffers. Responsive to an instruction to enter a reporting mode, the endpoint device sends contents of the buffer(s) to a report server over the network. The endpoint device may reinitialize the buffer(s) responsive to an instruction to leave the reporting mode.