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Computer-implemented voice response method using a dialog state diagram to facilitate operator intervention
Computer-implemented voice response method using a dialog state diagram to facilitate operator intervention
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机译:使用对话状态图的计算机实现的语音响应方法,以方便操作员干预
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摘要
A voice response system attempts to respond to spoken user input and to provide computer-generated responses. If the system decides it cannot provide valid responses, the current state of user session is determined and forwarded to a human operator for further action. The system maintains a recorded history of the session in the form of a dialog history log. The dialog history and information as to the reliability of past speech recognition efforts is employed in making the current state determination. The system includes formatting rules for controlling the display of information presented to the human operator.
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