RESPONSE SYSTEM FOR A CHARACTER VOC SERVICE AND A METHOD THEREOF CAPABLE OF USING THE SERVICE WITHOUT WAITING TIME

摘要

PURPOSE: A response system for a character VOC(Voice Of Customer) service and a method thereof are provided to supply a response to a received client voice as a text or voice message.;CONSTITUTION: A message receiving unit(110) extracts VOC information included in a message received from a terminal. A VOC storing unit(120) stores the VOC information extracted from the message receiving unit. A VOC responding unit(130) receives solution plan information about the VOC information. The VOC responding unit transmits the solution plan information to the terminal based on user information.;COPYRIGHT KIPO 2012