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Using simulation to estimate the impact of self-service technology implementation on customer waiting times and system operating costs.

机译：使用仿真来估计自助服务技术实施对客户等待时间和系统运营成本的影响。

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摘要

The purpose of the present study was to examine the assumption that the implementation of self&;First, using a sample of hotel customers, an online scenario&;Findings of the scenario&

机译：本研究的目的是检验以下假设：自我实施；首先，使用酒店客户样本，在线方案和方案发现；

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作者
Kokkinou, Alinda.;
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作者单位

The Pennsylvania State University.;

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授予单位 The Pennsylvania State University.;
学科 Business Administration Management.;Operations Research.
学位 Ph.D.
年度 2010
页码 234 p.
总页数 234
原文格式 PDF
正文语种 eng
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专利

1. How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model [J] . Djelassi Souad, Diallo Mbaye Fall, Zielke Stephan Decision support systems . 2018,第JULa期

机译：自助技术体验评估如何影响等待时间和客户满意度？仲裁中介模型
2. Why wait? Impact of waiting lines on self-service technology use [J] . Kokkinou Alinda, Cranage David A. International Journal of Contemporary Hospitality Management . 2015,第6期

机译：为什么要等？等待线对自助服务技术使用的影响
3. The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia [J] . Shimiao Li International journal of services, economics and management . 2020,第1期

机译：服务质量，自助技术和企业形象对吉隆坡，马来西亚吉隆坡豪华酒店的客户满意度和客户重新审视意图
4. Estimating and interpreting the waiting time for customers arriving to a non-stationary queueing system [C] . Winter Simulation Conference . 2015

机译：估计和解释客户到达非固定排队系统的等待时间
5. Essays on Improving System's Throughput, Customer's Wait-Time and Customer's Satisfaction in Service Operations [D] . Ansari, Sina. 2018

机译：关于提高系统吞吐量，客户的等待时间和客户对服务运营的满意度的论文
6. Understanding Customers’ Continuance Intentions Toward In-Lobby Self-Service Technologies [O] . Mingfei Li, Shanshan Huang 2005

机译：了解客户对大堂自助服务技术的持续意图
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8. Forecasting Models to Investigate Future Uncertain Purchase Costs Due to Technology Changes, and Estimate Down Time Costs and Operating and Maintenance Costs. [R] . Machemehl, R., Gemar, M. 2015

机译：预测模型以调查由于技术变化而导致的未来不确定购买成本，并估算停机成本和运营及维护成本。

Using simulation to estimate the impact of self-service technology implementation on customer waiting times and system operating costs.

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