Customer Relationship Management system and method using conversation

摘要

The present invention relates to a system and method for managing customer relationship through two-way conversation, which repeats the process of providing answer information to the query information presented by the customer, and clearly understands the customer's disposition through the conversation and is interested in the customer. The present invention relates to a system and method for securing relationship management with customers by providing personalized information such as additional information or new information in the field.