A method of assisting a home appliance operator in contacting a customer service representative, portable communication device, and home appliance

摘要

The invention relates to a method for assisting an operator of a domestic appliance (1), in particular a domestic appliance, when making contact with a customer service (6) for the domestic appliance (1) using a portable communication device (3). A machine-readable code (2) attached to the domestic appliance (1), in particular domestic appliance, is detected by an optical detection device of the portable communication device (3). Based on the detected code (2), a communication link (5) is established between the portable communication device (3) and a communication device (7) of the customer service (6), namely automatically by the portable communication device (3). The invention also relates to a portable communication device (3) and a system.