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TELEPHONY SYSTEMS USING CLOUD COMPUTING FOR INTERCONNECTING BUSINESSES AND CUSTOMERS
TELEPHONY SYSTEMS USING CLOUD COMPUTING FOR INTERCONNECTING BUSINESSES AND CUSTOMERS
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机译:使用云计算实现企业和客户互连的电话系统
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摘要
A multi-tiered communication system for provisioning a cloud computing system to host a media server. The system includes a data center including one or more Interactive Voice Recognition (IVR) functions that are configured for use with a caller who initiates contact with the data center. The system also includes a media server implemented in a cloud computing system. The media server is configured to route an incoming call from one subscriber to another, or in the case of a caller to the data center, to route one or more IVR messages to the caller and to connect the caller with an agent for real-time communication.
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